It starts with
something you need to do.

From the first booking to the next trip.

A new departure needs selling, travellers need information, and finance needs to follow the transaction.

1. 01

   Plan the trip

   Build the tour template and add departures with an itinerary and price.

2. 02

   Take the booking

   Gather travellers and booking status. Customers find their bookings in the portal.

3. 03

   Take payment and follow up

   Connect the payment to the booking and use the customer directory for the next campaign or survey.

Integrations to discuss: Stripe

From the order to the customer's parcel.

Customer details need to follow the whole journey, from the sale to the shipping label and delivery.

1. 01

   Gather the records

   Start with the customer, the items and what needs shipping.

2. 02

   Prepare the shipment

   Choose the PostNord service, recipient, parcels and, if needed, a collection point.

3. 03

   Book and track the delivery

   Create the label and follow shipment status. Handle returns when needed.

Integrations to discuss: PostNord · Stripe

Today's information, where it is needed.

Visitors and colleagues need clear information about what is happening on site.

1. 01

   Choose the information

   Gather welcome messages, practical information and the day's activities.

2. 02

   Publish to screens

   Use Dela for digital signage in your reception, venue or workplace.

3. 03

   Connect it to everyday work

   We help design the setup and assess connections to services such as conference bookings or calendars.

Integrations to discuss: Microsoft 365 · Google Workspace

From fault report to completed work.

A case needs an owner, the right property details and a record that can be followed.

1. 01

   Capture the case

   Connect the property case to the building and the relevant contact or tenant.

2. 02

   Plan the action

   Continue with a work order, supplier and documentation.

3. 03

   Follow up the result

   Gather completed work and records for follow-up and self-inspection.

From invoice records to reconciliation.

Invoices and supplier records need review, approval and transfer to the right financial workflow.

1. 01

   Capture the records

   Work with customer and supplier invoices in the context of your business.

2. 02

   Get the right person's approval

   Review the records and follow the approval workflow.

3. 03

   Reconcile and report

   Use bookkeeping, reporting and SIE, or an agreed integration with your finance system.

Integrations to discuss: Fortnox · Björn Lundén · Spiris | VISMA

From a new member to ongoing contact.

Member details, fees and communication need to stay connected throughout the relationship.

1. 01

   Bring members together

   Start with the organisation's member register and workflows.

2. 02

   Connect the administration

   Plan invoicing and payments alongside your finances.

3. 03

   Communicate and listen

   Choose newsletter audiences and follow up with surveys.

Integrations to discuss: Stripe

From a customer question to the next sale.

An email, a question or a survey response needs to become part of the next customer conversation.

1. 01

   Start with the customer

   Bring contacts and sales work together in CRM.

2. 02

   Keep the conversation going

   Combine relevant campaigns with support cases and a knowledge base.

3. 03

   Capture feedback

   Use forms and surveys to understand what customers need next.

Integrations to discuss: Google Workspace · Microsoft 365

From the first day to a confident user.

New colleagues need to understand both Qrona and your own routines.

1. 01

   Plan the onboarding

   Start with the colleague's role and the packages their work requires.

2. 02

   Gather the right knowledge

   Use Academy and add your own instructions to the lessons.

3. 03

   Follow learning progress

   Use knowledge tests, certificates and the certification overview to follow onboarding.

Integrations to discuss: Microsoft 365